Refund Policy
Last updated: 4 October 2026 · Version 2026-10-04
Before the first photo
You are eligible for a full refund if you request it before the first photo is taken at your event.
After the first photo
After the first photo is taken, a full refund is available if the camera did not work at your event because of a fault on our side. Please describe the issue so we can investigate.
Add-ons
Add-ons are non-refundable once used. This does not limit rights that cannot be excluded under applicable law.
How to request
Email support@flokisolutions.com with your event link and the reason for your request. Floki Solutions FZCO will review the event and respond to your request.
How refunds are paid
Approved refunds go back to the original payment method via Stripe within 5–10 business days. Your bank or payment provider may affect when funds appear.
Contact
Floki Solutions FZCO, United Arab Emirates. Email support@flokisolutions.com.